Microsoft Dynamics 365 for Field Service can help you to increase customer satisfaction by improving efficiency of service.

Use Microsoft Dynamics 365 for Field Service to keep customers fully informed around the services you provide for them.


  • Manage contracts
    Deliver predictable service that keeps customers happy. Set schedules that help align service delivery to customers and locations.
  • Schedule and dispatch optimisation
    Plan and assign the right resources to the right locations with manual, assisted, or fully automated scheduling and alignment. Create schedules through ‘drag and drop’ or map-enabled planning that efficiently gets staff with the correct skills to the right locations.
  • Track inventory
    Keep tabs on your product and service inventory with scheduled re-ordering. Factor in logistics concerns across all locations, down to the size of vehicles available for delivery. Increase the accuracy of order with forecasting that helps predict changing demand trends.
  • Enhance service delivery
    Increase staff productivity with online and offline information about customer cases, even providing guides for common issue resolutions. Link orders to case history, parts product configurations, parts availability, pricing and any other relevant information.
  • Stay connected
    Provide remote support to team members in the field that helps provide a more proactive element to maintenance, keeping customers happy.
  • Deliver a better customer experience
    Keep your customers informed by putting them at the centre of all service interactions. Let customers see all past and upcoming cases through a bespoke customer portal. Give updates when technicians are en route, with live mapping or updates via SMS and/or phone calls.


  • Cost benefits
    Decrease journey times and saves money on fuel, then increase appointments per day and improve staff efficiency costs.
  • Customer-centric experience
    Inform customers around every interaction within a service chain to increase brand loyalty and advocacy.
  • Connected journey
    Provide employees and technicians with 360⁰ information, from any location to improve resource productivity and customer satisfaction.
  • Empower your business
    Increase efficiency and profitability by optimising schedules and remote troubleshooting to reduce the length and frequency of site visits and callouts.

How we can help

A Dynamics 365 for Field Service solution from Akita can generate new efficiencies for your business.

During our scoping phase, we will work with you to understand how your organisation delivers its services, where you’d like to see improvements, and what further improvements are possible with Dynamics 365 for Field Service functionality.

We can then design and implement a Dynamics 365 solution that supports the way you operate. This can include the integration of existing CRM or ERP data, or any software that you may have relating to the management of field service.

We’ll then deliver training and ongoing support so that your organisation gets up and running quickly with your new Dynamics 365 for Field Service solution.

For more information on implementing Microsoft Dynamics 365 for Field Service or to arrange a demo, please get in touch:

Contact us

Preparing for Dynamics 365
Try Dynamics 365 for free

Take a free trial of Microsoft Dynamics 365 and see how it can benefit your organisation.

Starting your free trial is quick and easy, simply click on the link and you will be guided through the process.

Free Dynamics 365 trial