Choose Microsoft Dynamics 365 as the smarter way to engage with customers.

Deliver incisive and effective customer communication and support without losing the personal touch with Microsoft Dynamics 365 for customer service.

Organisations adopting Dynamics 365 for the first time will find themselves better able to meet their audience's requirements, delivering improved customer satisfaction with no additional effort.

Capabilities

  • Communicate over every channel
    Deliver end-to-end customer service across all communication channels. Track all interactions to be able to deliver incisive and personal service.
  • Self-service
    Power self-service customer solutions such as predictive live chat or chat bots, delivering up-to-date answers and information that satisfies your customers’ needs.
  • Better case management
    Give customer service staff the ability to resolve issues faster and more efficiently. Differentiate support responses based on contractual SLAs and provide a more personal service

Benefits

  • Earn customer loyalty
    Provide personal interactions that resonate with your audience across all devices and channels.
  • Empower agents
    Provide customer service staff with everything they need to deliver high quality and effective service.
  • Work smarter
    Quickly adapt to new customer requirements and predict future trends to be able to resolve requests faster.

To find out more about Microsoft Dynamics 365 for Customer Service please get in touch:

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Preparing for Dynamics 365
Try Dynamics 365 for free

Take a free trial of Microsoft Dynamics 365 and see how it can benefit your organisation.

Starting your free trial is quick and easy, simply click on the link and you will be guided through the process.

Free Dynamics 365 trial