Akita provides ad hoc and ongoing responsive support for new and pre-existing instances of Microsoft Dynamics 365, Business Central and Navision.
Our Dynamics 365 support is provided by our team of trained IT engineers and Dynamics 365 consultants and comes in two approaches.
Dynamics 365 Remote Support
With our traditional reactive support, you receive fast response from our helpdesk team of trained engineers either via phone call or email.
We use remote access software to be able to screen share with users so that we can experience their issues. Whether it’s an operational question or there’s a problem you’ve identified, we will work to fully understand your issue and deliver a successful outcome.
Our reactive support offering includes:
- Unlimited tickets for Telephone and Remote Access Support for Microsoft Dynamics 365
- Guaranteed 2-hour response for inclusive Telephone/ Remote Support. Up to 1-hour per issue
- Support for ‘how to’ questions
- Support for operational errors
- Comprehensive fault logging, ticketing and reporting services
We strongly recommend that any reactive support is complimented with proactive support as well.
Proactive Dynamics 365 Support
Akita’s proactive support service encompasses Prescheduled General Maintenance (PGM). This is time dedicated to reviewing the setup and health of your Dynamics 365 instance. This approach greatly reduces unexpected issues, down time and labour charges by identifying and tackling minor issues before they become big problems.
Customers can use PGM time for basic development work and training to help better configure systems and improve staff knowledge. PGM time can also be used to scope for the delivery of new Dynamics 365 silos, integrations, or other consultancy requirements.
For ad hoc enquiries, or ongoing Dynamics 365 support at a low monthly cost, please get in touch: