Akita provides ad hoc and ongoing responsive support for new and pre-existing instances of Microsoft Dynamics 365, Business Central and NAV.
Akita provides ad hoc and ongoing support for Microsoft Dynamics 365, Business Central and Navision (NAV).
Our Microsoft Dynamics support is provided by our team of trained IT engineers and Microsoft Dynamics consultants and comes in two approaches.
Remote Microsoft Dynamics Support
With our traditional reactive support, you receive fast response from our helpdesk team of trained engineers either via phone call or email.
We use remote access software to be able to screen share with users so that we can experience their issues. Whether it’s an operational question, a 'how to' enquiry, or there’s a problem you’ve identified, we will work to fully understand your issue and deliver a successful outcome.
Our reactive support offering includes:
- Unlimited tickets for Telephone and Remote Access for Microsoft Dynamics support
- Guaranteed 2-hour response for inclusive Telephone/ Remote Support
- Support for ‘how to’ questions
- Support for operational errors
- Comprehensive fault logging, ticketing and reporting services
Proactive Dynamics Support
We recommend that reactive support is complimented with a proactive support element as well.
Akita’s proactive support model dedicates time to reviewing the health and development of your Microsoft Dynamics CRM or ERP instance.
By adopting this approach and tackling minor issues before they become big problems, we are able to greatly reduce errors, Dynamics-related downtime, and labour charges for development.
Along with fixing issues, customers can use proactive support time for:
- Basic development work
- Configuring systems
- New integrations
- Future project planning
- Training & improving staff knowledge
Get in touch with your Microsoft Dynamics 365, Business Central or NAV support requirements: