Spanning more than 350 pages, there’s a huge number of new features and changes to digest within the Dynamics 365 April 2019 update release notes. We’ve produced a high-level overview of some of the most significant.
Spanning more than 350 pages, there’s a huge number of new features and changes to digest within the Dynamics 365 April 2019 update release notes. We’ve produced a high-level overview of some of the most significant below:
Dynamics 365 for Sales
A popular area of Dynamics 365, there’s a few new interesting features coming soon:
Intelligent social selling with Microsoft Relationship Sales – Combining Dynamics 365 for Sales with LinkedIn Sales Navigator, sales teams can draw the latest information about prospects into Dynamics 365, helping of build a profile of their prospects and customers.
Microsoft Teams sales collaboration solution – Microsoft Teams will now let sales teams work together on leads and deals, whether it’s pitch collaboration or on-the-go updates about customers.
Improved configure-price-quote experience – This will allow sales operatives to quote customers for products and services faster, with a more automated approach.
Improved forecasting – The April 2019 update promises easier access to performance data for better management of staff and more accurate profit forecasting.
Dynamics 365 for Marketing
As expected, a number of improvements are planned for Dynamics 365 for Marketing to make it a more competitive platform with standalone marketing automation software:
Extensibility for campaigns – New APIs will allow marketers to design more custom user journeys for their prospects. There will also be simpler segmentation for campaigns, allowing for more customisation.
CMS integration – Companies will now be able to manage and track aspects of their websites from within Dynamics 365, creating a more unified marketing approach.
Social posting – Marketers can now manage and schedule social posts from Dynamics 365, reducing the number of separate platforms they need to work from.
Customer personalisation – Email content can be personalised to a prospect’s profile
More integration with Dynamics 365 for Sales - Sales teams can now have more of an influence on marketing campaigns, changing prospect journeys if necessary.
Dynamics 365 for Field Service
Another growing area of Dynamics 365 capability, Dynamics 365 for Field Service will get updates to allow for:
Improved Internet of Things (IoT) capabilities – As IoT technology proliferates, Dynamics 365 for Field Service will be able to track and monitor signals from devices to detect irregularities and compare device performance. Dynamics 365 for Field Service will also prioritise the devices on alert so that operatives can focus on the ones that matter rather than background noise.
Smarter scheduling – Dynamics 365 for Field Service will now allow for varied resource location scheduling, no longer presuming that staff start from the same location or have similar patterns of movement every day. This flexibility in scheduling can potentially unlock new staff and cost efficiencies. Dynamics 365 for Field Service will also allow customers to schedule their own appointments in an automated way, removing the reliance on operations staff to book out schedules.
Dynamics 365 for Customer Service
Updates to Dynamics 365 for Customer Service are more atomised but include improving multi-channel reach and engagement for users, the launch of a new Engagement Hub on Unified Service Desk, improvements to Case Management processes and enhancements to the knowledge base functionality.
Dynamics 365 for Finance and Operations
A wide variety of improvements are scheduled for Dynamics 365 for Finance and Operations, spread across most of Dynamic 365’s capabilities. Notably among these are new functionality for warehouse management, sales and manufacturing, as well as wider platform improvements. Most are geared at improving efficiency and productivity.
The improvements are in-depth so for more information please have a read of the release notes.
Dynamics 365 Business Central
Updates for Business Central are focused on enhanced usability and customer satisfaction. The updates feel more like improvements rather than significant new functionality. This comes as a surprise, as we had expected to see more meaningful new features in this release.
Try new features soon
With a number of potentially interesting new developments coming with the Dynamics 365 April 2019 update, Dynamics 365 administrators won’t have to wait long to try them out. A preview of most updates will be available to try within sandbox environments from 1 February. Updates can then be pushed live from 5 April.
For assistance in trialling new features, or to discuss adopting specific Microsoft Dynamics 365 functionality, please get in touch.