Make service delivery and customer relations simple with Dynamics 365.
With Microsoft Dynamics 365 at the centre of your operations, you can run your business smarter. Use Microsoft Dynamics 365 Field Service and Dynamics 365 for Customer Service together to book and undertake end-to-end service tasks, delivering customer satisfaction with greater ease.
Features of Dynamics 365 for service industries
With a Dynamics 365 for service solution your organisation will be able to:
- Monitor real-time logistics and staff levels to be able to efficiently meet customer demand.
- Create new efficiencies through smart planning requirements based on staff skills, geography and more.
- Follow track of your staff and resources with live tracking.
- Keep customers informed via automated SMS or email when they can expect their service.
- Channel all communications methods through Dynamics 365 to create a joined-up approach to client relations, improving customer service and ensuring you never miss a thing.
By improving your field and customer services, organisations can create new time efficiencies and reduce costs. You'll also improve customer relations, meaning more business is retained.
Contact us to discuss Dynamics 365 for service solutions for your organisation, or to arrange a demonstration.